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FREE RETURN OR EXCHANGE

The Customer withholds the right to rescind from the sales-contract within and not over 14 (fourteen) days as from the date of receipt of the goods.
Form for filing RETURN request shall be available under the section RESERVED AREA/MY ORDERS/RETURNS after the Login. It shall be filled in indicating the reason for returning the item. The customer data is transmitted electronically to the Express Courier who shall proceed to contact the Customer in order to decide on when to deliver the goods. The Customer is kindly requested to give the exact telephone number and address in order to ensure the correct delivery of the goods. The Seller shall refund the entire amount paid for the purchase of the goods excepting for the transport expenses run for the return of the goods if the purchases were lower than 50,00 € in Italy and 150,00 € in EU countries. Shipping costs for returns from non EU countries must be paid from the Customer. The transport costs for the return that will be deducted from the refund as above mentioned have got the same amounts listed in Delivery Costs Table (see point no. 5 on Term and Conditions). The amount paid for the purchase shall be refunded by the Seller in the quickest time possible i.e. within 14 (fourteen) days from the written notice of made return. The Customer shall obtain a refund via his/her credit-card or Paypal or whichever term of payment selected.

You can also REPLACE any item purchased within 3 working days of the delivery date. Return the item you wish to exchange by following this steps: choose the "EXCHANGE" option in the Reserved Area and select a replacement size and/or colour from those available shown in the dropdown list. If the size and the colour selected for the replacement are not available at the time of receiving the returned item at our warehouse we will proceed with the refund.

You can only exchange once per item, if you are still not satisfied, you can return the item (follow the procedure described for Return).

For further information please refer to section “Terms and Sales Conditions” at Cap. 6 of GENERAL SALES CONDITIONS